At Reptaps, customer satisfaction is a top priority. We understand that circumstances may arise that require a change of plans, and we are committed to providing transparent and fair procedures for refunds. Below is our detailed refund policy for the services we provide, including visa application assistance, appointment scheduling, and other travel-related services.

1. Refund Eligibility

Refunds will only be issued under the following conditions:

• Service Cancellation by Reptaps: If Reptaps is unable to provide the agreed-upon service due to circumstances beyond your control, such as service disruptions, technical failures, or any internal issues at our end, you will be eligible for a full refund. In such cases, we will notify you promptly and process the refund accordingly.

• Visa or Appointment Denial: If your visa application is denied by the relevant consular authority or your visa appointment is canceled due to no fault of your own, you may be eligible for a partial refund. The refund amount will depend on the fees paid to third-party entities like consulates or embassy fees, which may be non-refundable. Reptaps will assist in determining the refundable amount and initiate the refund process.

• Service Cancellation by Customer: If you choose to cancel a service after booking, the eligibility for a refund depends on the timing of the cancellation. Please refer to the section on cancellation for more information on refund amounts based on cancellation time.

2. Refund Process

• Refund Request: To initiate a refund, please contact our customer support team via email at support@reptaps.com or call us at (+34) 692 54 38 12. Make sure to include your service details, payment receipt, and the reason for your refund request.

• Processing Time: Once the refund request is received, our team will review it and respond within 7-10 business days. If the refund request is valid, we will process it promptly. Refunds may take up to 15 business days to be credited back to the original payment method, depending on your bank or payment processor.

• Refund Method: Refunds will be issued through the same payment method used for the original transaction. If the original payment method is no longer available or valid, we will work with you to find an alternative refund method.

3. Cancellation and Refund Amount

• Full Refund (Before Service Commencement): If you cancel your service before any action is taken on our part (e.g., visa application submission, appointment scheduling), you will receive a full refund minus any applicable processing fees. These fees may include but are not limited to administrative or service charges.

• Partial Refund (After Service Commencement): If you cancel your service after we have begun processing your request (e.g., submitting a visa application or booking an appointment), you may be eligible for a partial refund. The exact amount will depend on the services already rendered, and any third-party fees, such as consular or embassy fees, will be deducted from the refund.

• No Refund (Post-Completion of Service): Once the service has been completed (e.g., visa approval, appointment confirmation), no refund will be issued. If a service is completed successfully, such as a visa being granted or an appointment being held, it is considered non-refundable.

4. Non-Refundable Services

Certain services may be non-refundable due to their nature, such as:

• Third-party fees: Any fees paid to third-party entities, such as consulates, embassies, or travel agencies, are typically non-refundable. These include consular processing fees, appointment fees, and other administrative costs that may be incurred on behalf of the customer.

• Non-availability of Visa or Appointment Slots: If a visa or appointment is unavailable due to factors beyond our control (e.g., government regulations, embassy closures), the associated service may not be eligible for a refund.

5. Refund Denial

Refunds may be denied under the following circumstances:

• Failure to Meet Deadlines: If a refund request is made after the designated refund window or cancellation period has passed, the request may be denied. We encourage you to contact us as soon as possible if you wish to cancel a service or request a refund.

• Misuse of Service: If the service was misused or if fraudulent activity is detected, the refund will be denied. We maintain the right to investigate all refund requests and deny those that do not meet the criteria for a legitimate refund.

• Failure to Provide Necessary Documentation: If a refund is requested due to visa rejection or appointment cancellation, you may be required to provide documentation such as a rejection letter from the consulate, confirmation of appointment cancellation, or other relevant evidence to support your request.

6. Customer Support

For any issues, questions, or concerns regarding refunds, please contact our customer support team. We are available 24/7 to assist you with any questions you may have. You can reach us through the following methods:

• Email: support@reptaps.com
• Phone: (+34) 692 54 38 12
• Social Media: Follow us on Facebook, Instagram, and LinkedIn for updates and quick assistance.

We value your trust and strive to ensure that all our customers have a seamless experience with our services. Our refund policy is designed to maintain fairness, transparency, and customer satisfaction.

7. Changes to the Refund Policy

Reptaps reserves the right to update or modify this refund policy at any time. Any changes will be communicated to you via email or through our website. Please review the policy regularly for any updates.

Conclusion

Reptaps is committed to providing a reliable, customer-focused service for all your visa and travel needs. We aim to ensure that your journey is as smooth and hassle-free as possible. Should you need to request a refund, our team is here to assist you through the process and ensure that your experience with us remains positive. Thank you for choosing Reptaps—your trusted partner for visa and travel essentials.